Office Hours & Appointments
Patients are seen by appointment only, so please call in advance before bringing your child in. Unless there is an emergency, “walk-ins” will not be seen since this is unfair to already scheduled patients who would have to be seen later and with less available time. For this same reason, please do not ask to “add-in” siblings to the appointment. Again, please call in advance. Emergencies and unexpected delays may disrupt the best of schedules and we beg your understanding when this occurs. Being on time for your appointments will greatly help us to see you on time. Occasionally we may need to see a child “out of order” because of severe illness or discomfort. For your convenience we have two offices, located on the north and south ends of Lakeland. All our providers rotate through both offices. Every effort will be made to schedule your child with the provider of your choice. However, in the event of a medical problem, or when prior commitments make this impossible, an appointment with another provider will be suggested to enable us to care for your child on a timely basis. Please be assured that our providers strive to provide the highest degree of continuity in these situations. (Note: Since only the northside office will be open on Saturday mornings, southside patients will be seen at the northside office and since only the southside office will be open on Sundays, Northside patients will be seen at the southside office). If you anticipate that a particular problem will require extra time to evaluate, please let us know when you make the appointment. (Common examples of this would be behavioral problems, chronic headaches, or abdominal pain.) We realize that for unexpected reasons you may be unable to keep an appointment. We simply request the courtesy of a phone call to cancel the appointment as far in advance as is possible but, no less than 1 hour prior to the appointment. Since unkept appointments prevent us from efficiently providing care to our patients, (2) un-kept appointments with no call to our offices to cancel the scheduled appointment will result in a warning letter sent to you by mail.